Eligibility for Returns:

• Products can be returned within 30 days of delivery. To qualify for a return, items must be unused, in their original condition, and packaged securely.
• Returns for orders placed on Amazon must be processed via Amazon’s return system. For website orders, email us at support@lucalux.co.uk for assistance.

Non-Returnable Items:

• Customized or personalized products, and items marked as final sale, cannot be returned unless faulty.

Refund Process:

• Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and credited to the original payment method.

Faulty or Damaged Items:

• If your product arrives damaged or defective, contact us at support@lucalux.co.uk within 7 days of delivery for a replacement or full refund, including shipping costs.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

For further details, reach out to support@lucalux.co.uk!