Terms and Conditions for Lucalux Website and Amazon Store:
By using our website and purchasing products from our Amazon store, you agree to abide by the following terms and conditions:
1. Acceptance of Terms: By accessing our website or making a purchase on our Amazon store, you acknowledge and agree to comply with these terms and conditions. Lucalux reserves the right to modify these terms at any time, and it is your responsibility to review them periodically.
2. Product Information: We make every effort to ensure that product descriptions, images, and prices on both our website and Amazon store are accurate. However, Lucalux does not guarantee the accuracy, completeness, or reliability of any information provided. Prices are subject to change without notice.
3. Ordering and Payment: Orders placed through our website or Amazon store are subject to availability and acceptance. Lucalux reserves the right to cancel or refuse any order at its discretion. Payments are processed securely, and your financial information will be handled in accordance with applicable laws and regulations.
4. Shipping and Delivery: Lucalux via Amazon aims to process and ship orders promptly. However, we are not liable for delays caused by factors beyond our control, such as shipping carrier issues, customs, or unforeseen circumstances. Shipping costs and delivery times are provided during the checkout process.
5. Returns and Refunds: Please refer to Amazon Returns and Refunds Policy for detailed information on our procedures, eligibility criteria, and timelines for returning products and obtaining refunds.
6.Product Safety: At Lucalux, the safety of our customers is our top priority. All our products, especially children's products, undergo rigorous laboratory testing to meet the highest safety standards and comply with applicable regulations. While we take every precaution, customers are advised to use our products in accordance with provided instructions. In the event of any concerns about product safety contact us at support@lucalux.co.uk
7. Intellectual Property: All content on the Lucalux website, including images, logos, and text, is protected by intellectual property laws. You may not use, reproduce, or distribute our content without prior written permission from Lucalux.
8. Privacy Policy: Lucalux values your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website or Amazon store, you agree to the terms outlined in our Privacy Policy.
9. Dispute Resolution:Any disputes arising from the use of our website or products purchased through our Amazon store will be resolved through arbitration in accordance with the laws of the jurisdiction in which Lucalux operates.
10. Limitation of Liability: Lucalux is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services. If you have any questions or concerns about these terms and conditions, please contact us at support@lucalux.com.
Thank you for choosing Lucalux – from our family to yours!